NEL manages the complaints process for the following localities across Kent and Medway CCG:
• Ashford
• Canterbury and Coastal
• South Kent Coast
• Thanet
• West Kent

To make a complaint about Kent and Medway CCG across one of these localities, or if you have a complaint about a service funded by these areas of Kent and Medway CCG, please contact:

Patient Experience Team
Kent phone: 03000 424244
Kent email:

Please note
In order to investigate your complaint, your CCG will need to share information with NEL. NEL will only retain personal information for the purpose of investigating your complaint. In order for us to make improvements to the services you receive, anonymous information about your complaint may be shared as part of our reporting process. Should you have any concerns with regards to sharing information please contact us and let us know.

If you have a comment or complaint about a GP, dentist, pharmacist or optician you are unable to resolve with the Practice Manager, please contact NHS England: Email: If you are making a complaint, please state: ‘For the attention of the complaints team’ in the subject line. Tel: 0300 311 22 33 – Monday-Friday 8am-6pm, except Wednesdays – 9.30am–6pm.

To make a complaint regarding Primary Care Services, or specialised commissioning complaints, please contact:

NHS England
PO Box 16738
B97 9PT

t: 0300 311 22 33