Please send correspondence via email only to

If your query is related to our ICT service we provide to you, including smart cards, please contact our London and Anglia Service Desk on 0203 8163630 or alternatively email us at or

For all media enquiries, please contact our media team.

For enquiries relating to Kent and Northamptonshire please contact or call 0203 688 1216

FOI requests about NEL, or work conducted we do for NHS England, should be directed to NHS England

We manage FOI requests for some CCGs. Please read our FOI policy for more information and how to request information.

NEL manages the complaints process for some Clinical Commissioning Groups (CCGs). For more information, and details on how to make a complaint click here.

To make a complaint regarding Primary Care Services, or specialised commissioning, please contact NHS England. Contact information is available here.

When you contact us, we will store the details you send us in order to respond to you. We don’t share these details with anyone else unless it’s necessary in order to answer your query, and we’ll only contact you in relation to what you’ve contacted us for unless you also opt-in to receiving our marketing.  More about how we handle your personal data

    Marketing consent: I'm happy for you to use my details to send me information about other services/products/news that may be of interest to me