On investigating the details of block contracts, our Business Intelligence (BI) team flagged up that some IVF treatments funded by West Kent CCG were being carried out in London hospitals, rather than their preferred suppliers. The CCG asked us to find out how prevalent this was and to review the referral pathway to ensure this was in line with its policy.

“I wanted to say a huge personal thank you to you for your continued advice and support over the past 18 months – it has been invaluable to me and has really helped me in dealing with the somewhat complex IVF contracts!”

Sarah Kelley, (former) Medway CCG Lead IVF Commissioner

We also liaised closely with stakeholders, including providers, to ensure they understood the local pathway. Following this, preferred providers adhered much more closely to local policies. In particular, improvements in the way they accepted referrals and handled the invoicing process provided clarity for patients and clinicians and saved the CCG the costs associated with inappropriate referrals.