An east London CCG had commissioned a pilot scheme to fund additional urgent same day appointments in primary care, with the aim of reducing attendance at other urgent care.  They needed to understand its impact in order to make a decision about wider roll-out.

The CCG engaged our team to provide an independent evaluation of the success of the scheme.  We worked with the CCG project team from the outset of the project to design its metrics, establish a baseline and consistently monitor these metrics throughout the project.

Our consultants very quickly identified that there were multiple factors within the test area that could have an impact on the urgent care attendances. It was therefore essential that a control group of practices not participating in the pilot was identified and their performance compared with the evaluation group. We also conducted primary research to assess the impact of the pilot on patient satisfaction.

The evaluation outcomes were presented to the CCG to provide the evidence base for their decision about the future of the programme.