“As we expand beyond London and begin to support NHS colleagues across the East of England region, I want to acknowledge the achievement of all NEL teams involved in bringing SMART’s Mental Health flow and capacity management system to a national platform.

With the support of NHS England colleagues, we have worked closely with providers across London over the last 18 months to develop and refine the system. At the same time, we have realised our aim of ensuring SMART meets stringent clinical risk and data privacy standards. This journey has proven challenging at times but has provided the team with a wealth of knowledge and experience in this often-overlooked but vital area of digital product development in healthcare.

Most significantly, SMART has supported NHS trusts and other organisations in delivering a safe and efficient service during the COVID19 pandemic, something we’re immensely proud of.

Excited to see where we go next.”

Paul Davey, Digital Programme Lead
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Click on the link to learn more about NEL’s Surge Management and Resilience Toolset (SMART): https://nelcsu.nhs.uk/smart.