Our Clinical Quality and Patient Safety team provides a comprehensive service to manage all aspects of Serious Incidents (SIs) for NHS-commissioned providers.
We support pan-London and national service initiatives as well as horizon scanning to identify national and local activities impacting on patient safety and alerts for customers.
We help administer the national SI database (STEIS) for our customers, quality assuring provider compliance for the submission of 1074 final reports against the SI National Framework (2015) standards.
Our team offers real time alerts (RTAs), weekly reports of SIs and notification of ‘never events’, as well as the management of provider escalation and extension requests and panels to approve closure of SIs.
We monitor trends from incidents, and our subject matter experts across mental health, maternity and general medicine offer recommendations to improve safety in healthcare settings.
The team share their skills through Root Cause Analysis (RCA) training for investigators.