Our dynamic clinical quality teams provide services to commissioners and providers for infection prevention and control, patient safety and cancer commissioning.

Our specialists are experts in their field and work closely with customers to offer solutions that reflect national standards, regulations and commissioners’ local priorities.

We share this expertise through a range of training courses, equipping professionals to understand requirements and embed best practice. We can tailor courses to reflect real-life local scenarios, making sure clinical and non-clinical staff gain practical and theoretical knowledge, with effective methods to apply their learning.

Infection prevention and control (IPC)

We have an innovative IPC team with vast experience of working with staff in the primary care and acute sectors across 18 CCGs. This includes investigating MRSA, IPC training and review of IPC-related serious incidents (SIs).

We also provide the IPC service to primary care GP and dental practices for all five STP areas in London.

We enable CCGs to ensure statutory and CQC compliance with these regulations through bespoke training, quarterly data on infections, post-infection reviews and IPC-related SI reviews

We provide the following IPC functions to GP and dental practices across all London STP areas, and can also provide these services to other external organisations:

  • IPC advice and support to GP and dental practices across London during office hours.
  • IPC advice on refurbishment and new build planning and design for GP and dental premises to ensure they meet current guidelines and standards.
  • IPC audits at all GP and dental practices across London.
  • IPC advice relating to the care and treatment of individual service users.
  • Comprehensive IPC policy manual and guidance to meet CQC requirements

Patient safety

Our Clinical Quality and Patient Safety team provides a comprehensive service to manage all aspects of Serious Incidents (SIs) for NHS-commissioned providers.

We support pan-London and national service initiatives as well as horizon scanning to identify national and local activities impacting on patient safety and alerts for customers.

We help administer the national SI database (STEIS) for our customers, quality assuring provider compliance for the submission of 1074 final reports against the SI National Framework (2015) standards.

Our team offers real time alerts (RTAs), weekly reports of SIs and notification of ‘never events’, as well as the management of provider escalation and extension requests and panels to approve closure of SIs.

We monitor trends from incidents, and our subject matter experts across mental health, maternity and general medicine offer recommendations to improve safety in healthcare settings.

The team share their skills through Root Cause Analysis (RCA) training for investigators.

Our team’s advice and guidance covers a population of 6.5 million

Cancer commissioning

Cancer is the biggest cause of premature death in London, with 30,000 diagnosed each year and 13,600 dying from it. With prevalence forecast to rise, around half the population are expected to be diagnosed at some time in their lives. We help in tackling cancer rates through earlier diagnosis and transformed standards of care for people living with it, as well as offering engaging and impactful training for primary care.

The team currently provides expert advice and guidance for a population of 6.5 million people, engaging with stakeholders including STPs, vanguards, cancer alliances, CCGs, providers, NHS England, charities and cancer and specialised commissioning teams.

We help our customers to meet national strategic priorities for cancer through:

  • Performance management of cancer waiting times
  • Contracting and quality assurance of acute cancer services
  • Strategic guidance and support for any cancer-related pathway.

If you’d like to know more or you’re interested in buying one of our services, please get in touch.

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